Ignis & Devorat

  • 21-May-2018 to 20-Jul-2018 (MST)
  • Marketing
  • Eagle Mountain, UT, USA
  • Contract

In this role, you will organize the maintenance of the computer desktop environment by analyzing requirements, reaching out to clients, issuing repair requests, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations as well.

Responsibilities:

Provide helpdesk support and resolve problems to the end user's satisfaction

Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Utilize and maintain the helpdesk tracking software

Document internal procedures

Assist with onboarding of new users

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Install, test and configure new workstations, peripheral equipment and software

Maintain inventory of all equipment, software and software licenses

Report issues to the Service Desk for escalation

Manage PC setup and deployment for new employees using standard hardware, images and software

Assign users and computers to proper groups in Active Directory

Perform timely workstation hardware and software upgrades as required

Ignis & Devorat
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